New Generation Energy Solutions Ltd ('we', 'us', 'our') is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information about you when you use our website or engage with our services.
1. Who we are
We are New Generation Energy Solutions Ltd, an independent energy introducer operating in the United Kingdom. We act as a data controller in respect of personal data you provide to us. Our registered address is The Court House, CF40 2HZ. You can contact us at hello@newgenerationenergysolutions.co.uk or by calling 01443 801582.
2. What data we collect
We may collect and process the following categories of personal data: your name, job title, and business name; contact details including email address, telephone number, and postal address; information about your business energy usage, current contracts, and suppliers; correspondence you send to us, including enquiry form submissions; technical data such as your IP address, browser type, and pages visited on our website; and any other information you choose to provide when contacting us.
3. How we collect your data
We collect data directly from you when you complete our enquiry form, contact us by phone or email, request a quote or energy review, or engage with us as a client. We may also receive data from third parties such as energy suppliers or introducers where you have consented to your information being shared.
4. How we use your data
We use your personal data to respond to your enquiries and provide the services you have requested; to facilitate introductions to energy suppliers and obtain energy quotes or tenders; to communicate with energy suppliers on your behalf where authorised; to send you market updates or renewal reminders where you have opted in; to comply with our legal and regulatory obligations; and to improve our website and services. We do not sell your personal data to third parties.
5. Legal basis for processing
We process your personal data on the following legal bases: performance of a contract — where processing is necessary to provide the services you have requested; legitimate interests — where we have a legitimate business interest in processing your data, such as responding to enquiries or managing client relationships, and that interest is not overridden by your rights; legal obligation — where we are required to process data to comply with applicable law; and consent — where you have given us clear consent to process your data for a specific purpose, such as receiving marketing communications.
6. How long we keep your data
We retain personal data only for as long as necessary for the purposes set out in this policy. Client data is typically retained for six years following the end of a contract to comply with legal and regulatory requirements. Enquiry data from non-clients is retained for up to 12 months. You may request deletion of your data at any time, subject to our legal obligations.
7. Sharing your data
We may share your data with energy suppliers and utilities when acting on your behalf; with regulatory bodies or law enforcement where required by law; with professional advisers such as accountants or solicitors where necessary; and with IT service providers who support our business operations, under appropriate data processing agreements. We do not share your data with third parties for their own marketing purposes.
8. Your rights
Under UK GDPR you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data in certain circumstances; object to or restrict our processing of your data; request that we transfer your data to another organisation (data portability); and withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us at hello@ngeltd.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
9. Cookies
Our website uses cookies to improve your browsing experience and to understand how visitors use our site. Strictly necessary cookies are always active. We will ask for your consent before placing any non-essential cookies. You can manage your cookie preferences through your browser settings at any time.
10. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no transmission of data over the internet is completely secure, and we cannot guarantee the security of data transmitted to our website.
11. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at hello@ngeltd.co.uk or write to us at The Court House, CF40 2HZ.
Questions about this policy? Email us at hello@ngeltd.co.uk or call 01443 801582.