These Terms of Service ('Terms') govern your use of the New Generation Energy Solutions Ltd website and the energy introduction services we provide. By using our website or engaging our services, you agree to these Terms. Please read them carefully.
1. About us
New Generation Energy Solutions Ltd ('NGES', 'we', 'us', 'our') is an independent energy introducer registered in England and Wales. Our registered address is The Court House, CF40 2HZ. We introduce businesses to energy suppliers and do not supply energy directly or provide energy advice.
2. Use of our website
You may use our website for lawful purposes only. You must not use our website in any way that breaches applicable law or regulation; transmits unsolicited commercial communications; or attempts to gain unauthorised access to any part of our systems. We reserve the right to restrict or terminate access to our website at any time without notice.
3. Our services
NGES provides energy introduction services to business customers in the United Kingdom. Our services may include facilitating introductions to energy suppliers, obtaining quotes or tenders, contract renewal monitoring, bill audit support, portfolio administration, market information, and account support. NGES does not provide energy advice or make recommendations; you remain responsible for deciding whether to enter into any energy contract. The specific scope of services provided to you will be agreed in writing before work commences.
4. Broker remuneration
NGES is typically remunerated by way of a commission or uplift included within the energy rates agreed with suppliers. This means our services are generally provided at no direct cost to you. Where applicable, we will disclose the basis and amount of our remuneration to you in accordance with our regulatory obligations and upon your request. Acceptance of a contract arranged by NGES constitutes acceptance of the associated broker remuneration.
5. Your responsibilities
You agree to provide accurate and complete information when requested, including details of your current energy contracts, consumption data, and business information. You are responsible for reviewing and approving any energy contracts before signing. NGES acts as an introducer and does not provide energy advice or make recommendations; the decision to enter into any energy contract remains yours. You must notify us promptly of any changes to your business circumstances that may affect your energy requirements.
6. Accuracy of information
While we take care to ensure the information on our website is accurate and up to date, we make no warranties or representations as to its completeness or accuracy. Energy market information and pricing is subject to rapid change. Any quotes or indicative prices provided are subject to formal confirmation by the relevant supplier.
7. Limitation of liability
To the fullest extent permitted by law, NGES shall not be liable for any indirect, consequential, or special losses arising from your use of our website or services, including loss of profit, loss of business, or loss of anticipated savings. Our total liability to you in connection with any services provided shall not exceed the total remuneration received by NGES in connection with those services. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
8. Intellectual property
All content on our website, including text, graphics, logos, and images, is owned by or licensed to NGES and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from our website without our prior written consent.
9. Third-party links
Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
10. Privacy
Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.
11. Complaints
If you have a complaint about our services, please contact us in the first instance at hello@ngeltd.co.uk or by calling 01443 801582. We will acknowledge your complaint within five business days and aim to resolve it within 28 days. If you remain dissatisfied, you may be entitled to refer your complaint to an appropriate alternative dispute resolution scheme.
12. Changes to these Terms
We may update these Terms from time to time. The date at the top of this page indicates when they were last revised. Continued use of our website or services after any changes constitutes acceptance of the updated Terms.
13. Governing law
These Terms are governed by the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Questions about these Terms? Email us at hello@ngeltd.co.uk or call 01443 801582.